Effective Date: Sep 25, 2025

At Sanora Beauty, customer satisfaction is very important to us. This Refund and Returns Policy explains how returns and refunds are handled for products purchased through our authorized channels.

1. Nature of Our Website

Please note that the Sanora Beauty website is for product showcase purposes only. We do not process online sales or payments directly on this site. If you purchase Sanora Beauty products through our authorized retailers, distributors, or online marketplaces, their refund and return policies will apply.

2. General Policy on Returns

  • If you purchased a Sanora Beauty product from an official distributor or retailer, please contact them directly for assistance with returns or exchanges.
  • Products must generally be returned unused, unopened, and in their original packaging.
  • Proof of purchase (such as an invoice, order confirmation, or receipt) may be required.

3. Refund Eligibility

Refunds may only be considered in the following cases (through authorized sellers):

  • You received the wrong product.
  • The product was damaged or defective at the time of delivery.
  • You received an expired product.

Refunds will not be issued for:

  • Products that have been opened or used.
  • Products damaged due to misuse or improper storage.
  • Purchases made from unauthorized sellers.

4. How to Request a Refund or Return

If you believe you are eligible for a return or refund, please follow these steps:

  1. Contact the seller or retailer where you purchased the product.
  2. Provide your purchase details, including receipt/invoice and product information.
  3. Follow the seller’s instructions for return shipment or exchange.

For assistance with locating an authorized Sanora Beauty seller, you may also contact us directly at:
✉️ info@sanorabeauty.com

5. Replacement Policy

In eligible cases, instead of a refund, a replacement product may be offered at no additional cost.

6. Policy Updates

Sanora Beauty reserves the right to update this Refund and Returns Policy at any time. Updates will be posted on this page with a revised effective date.

7. Contact Us

📍 Sanora Beauty
📞 +92 317 6074001
✉️ returns@sanorabeauty.com